❓ Frequently Asked Questions
1. How long will my order take to arrive?
- U.S. orders: 5–7 business days after processing
- Bermuda & Caribbean: 7–12 business days after processing
- International: Usually 10–15 business days (timing may vary by country)
Note: Each item is made to order, so please allow 3–5 business days for
processing before shipping.
2. Do I have to pay duties or taxes?
Some countries may charge import duties or
taxes when your order arrives. These fees are the customer’s responsibility,
but we’ll always include the proper paperwork to make customs as smooth as
possible.
3. What is your return policy?
We accept returns within 30
days of delivery. Items must be unworn, unwashed, and in their original
condition with tags attached. Refunds are processed within 5–7 business days
after we receive your return.
4. Can I exchange for a different size or color?
Yes! If the item you want is in stock, we’ll happily exchange it. Just
email us and we’ll walk you through the steps.
5. How do I know which size to order?
Each product page includes a size
chart to help you find the right fit. If you’re unsure, we suggest sizing up so
your little one has room to grow.
6. What materials are your products made from?
We use soft, breathable fabrics
like 100% cotton or cotton blends that are gentle on delicate skin. Each
product page lists the exact fabric details.
7. How can I track my order?
Once your order ships, you’ll
receive a confirmation email with tracking details so you can follow it right
to your door.
8. What if I need help with my order?
No worries — just email us at [insert
support email] and we’ll be happy to help.